SAV – Maintenance and energy operation management

Tropical Energy supports its customers after installation to ensure the performance, safety, and durability of their equipment. Our after-sales service is based on clear contracts, responsive support, and digital tools that enable real-time monitoring.
It is a lever for loyalty, recurring profitability and a strategic differentiating factor on the African market.

1. Preventive maintenance

  • Flexible contracts: monthly, quarterly, annual.
  • Regular checks (solar, cold, air conditioning, electricity, home automation).
  • Cleaning, recalibration, performance testing.
  • Early replacement of critical parts.
  • Periodic technical reports for traceability.

2. Curative maintenance (rapid troubleshooting)

  • On-call intervention with guaranteed deadlines.
  • Team available 24/7 for strategic installations (banks, hospitals, food industries).
  • Express service to avoid critical stops.
  • Immediate replacement of defective equipment.

3. Energy Operations Management (O&M)

  • Digitalized monitoring (IoT, dashboards, automatic alerts).
  • Monthly energy reports and performance KPIs.
  • Cost optimization and reduction of energy losses.
  • Support for ISO 50001 certification (energy management).
  • O&M contracts adapted to large installations (industries, NGOs, lessors).

4. Agricultural and agri-food solutions

  • Monitoring and maintenance of solar irrigation pumps.
  • Management of solar cooling systems for preservation (fish, meat, fruit, vegetables).
  • Maintenance of solar dryers and agri-food equipment.
  • Specific contracts for agricultural cooperatives and agri-food SMEs.

5. Technical support & hotline

  • Multi-channel call center: phone, WhatsApp, email.
  • Remote assistance with remote diagnostic tools.
  • “Express Assistance” service for emergencies.

6. After-sales service subscription packages

  • Basic Pack: preventive maintenance + hotline.
  • Premium Pack: Essential Pack + energy optimization + priority troubleshooting.
  • Prestige Pack: Premium Pack + real-time IoT monitoring + extended warranty.

7. Spare parts & upgrades

  • Local stock of strategic parts (inverters, batteries, electronic cards).
  • Fast sale and replacement with warranty.
  • Possibility of upgrade (increase in PV capacity, additional batteries).
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